At Profusion Hub, we are committed to ensuring that every order is prepared, packaged and delivered with the highest standards of care, precision and professionalism. This Shipping Policy outlines the terms governing the processing, dispatch and delivery of products purchased through our online store.

By placing an order with Profusion Hub, you acknowledge that you have read, understood and accepted this Shipping Policy.

⸻

1. Delivery Coverage

Profusion Hub currently offers delivery within the Republic of South Africa only.

We are continually expanding our operations and may introduce international shipping in the future. Any such updates will be reflected in this policy.

⸻

2. Minimum Order Value

To maintain the quality and efficiency of our fulfilment services, a minimum order value of R500.00 applies to all purchases made through the Profusion Hub online store.

Orders that do not meet the minimum order requirement cannot be processed.

⸻

3. Shipping Fees

A standard nationwide shipping fee of R150.00 applies to all qualifying orders.

Complimentary standard shipping is automatically provided on orders with a total purchase value of R2,500.00 or more, calculated after any applicable discounts and before any taxes or statutory charges where applicable.

Profusion Hub reserves the right to apply additional freight charges where an order includes exceptionally heavy, oversized or bulk items, or where delivery to remote or outlying areas incurs significantly higher transportation costs. Should additional charges be required, customers will be contacted for approval before dispatch.

⸻

4. Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding weekends and South African public holidays.

Once payment has been successfully authorised and received, orders are generally prepared for dispatch within our standard processing schedule.

Processing times may vary depending on:

- Product availability;
- Order volume;
- Inventory verification;
- Operational requirements; and
- Seasonal demand.

Orders are processed in the sequence in which they are received.

⸻

5. Delivery Timeframes

Following dispatch, the estimated delivery timeframe is 7–14 business days.

Delivery estimates are provided in good faith and represent expected transit times under normal operating conditions. While every reasonable effort is made to meet these timeframes, delivery dates are estimates only and are not guaranteed.

Factors beyond our reasonable control, including courier delays, adverse weather conditions, public holidays, civil unrest, industrial action or other unforeseen circumstances, may affect delivery schedules.

⸻

6. Courier Services

Profusion Hub partners with reputable third-party courier providers to facilitate reliable nationwide delivery.

The courier selected for each shipment is determined at the sole discretion of Profusion Hub, based on factors including destination, parcel dimensions, service availability and operational efficiency.

⸻

7. Shipment Confirmation & Tracking

Where available, customers will receive a shipping confirmation together with tracking information once an order has been dispatched.

Tracking updates are provided by the respective courier service and may be subject to delays in system synchronisation.

⸻

8. Delivery Responsibilities

Customers are responsible for ensuring that all delivery information provided at checkout is complete, accurate and up to date.

A responsible individual must be available to receive the order at the nominated delivery address.

Profusion Hub shall not be liable for delays, failed deliveries or additional costs arising from incorrect, incomplete or inaccurate delivery information supplied by the customer.

⸻

9. Failed or Returned Deliveries

Where delivery cannot be completed due to circumstances including, but not limited to:

- An incorrect or incomplete delivery address;
- The absence of a recipient;
- Refusal to accept delivery;
- Restricted or inaccessible premises; or
- Failure to respond to courier communication,

the shipment may be returned to Profusion Hub.

Any costs associated with re-delivery shall be the responsibility of the customer.

⸻

10. Inspection Upon Delivery

Customers are encouraged to inspect all parcels immediately upon receipt.

Should an order arrive damaged, incomplete or incorrect, Profusion Hub must be notified within 7 calendar days of delivery.

To facilitate an efficient resolution, customers may be requested to provide:

- The order number;
- A description of the issue;
- Photographic evidence of the product(s);
- Photographic evidence of the external packaging and shipping label.

⸻

11. Transfer of Risk & Ownership

Risk in the products transfers to the customer upon successful delivery to the nominated delivery address.

Ownership of all goods shall remain vested in Profusion Hub until full payment has been received and cleared.

⸻

12. Force Majeure

Profusion Hub shall not be held liable for delays or failure to perform its shipping obligations where such delays arise from events beyond its reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, civil unrest, transportation disruptions, labour disputes or other force majeure events.

⸻

13. Policy Amendments

Profusion Hub reserves the right to amend or update this Shipping Policy at any time without prior notice.

The most current version shall always be published on the Profusion Hub website and shall take effect immediately upon publication.

By placing an order through the Profusion Hub online store, you acknowledge that you have read, understood and agree to be bound by this Shipping Policy.