Welcome to Profusion Hub. These Terms & Conditions govern your access to and use of our website, products, services and online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website and services.

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1. About Profusion Hub

Profusion Hub is a multidisciplinary enterprise operating through its specialised divisions:

- VERDE – Agriculture, cultivation and harvest products;
- LABO – Home care, personal care, hygiene, beauty and related products;
- ATELIER – Design, consulting, styling and creative services.

These Terms & Conditions apply to all products and services offered through the Profusion Hub website.

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2. Eligibility

By using this website, you confirm that:

- You are at least 18 years of age or have the consent of a parent or legal guardian;
- You possess the legal capacity to enter into binding agreements;
- The information you provide is accurate, current and complete.

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3. Products & Services

Profusion Hub endeavours to ensure that all product descriptions, specifications, images, pricing and service information are accurate and up to date.

However:

- Product colours may vary depending on device settings and display screens;
- Packaging and presentation may vary from images displayed on the website;
- Product availability is subject to stock availability;
- Services are subject to consultation, availability and scope confirmation.

Profusion Hub reserves the right to modify, discontinue or update any product, service or specification without prior notice.

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4. Orders

All orders placed through our website constitute an offer to purchase products or services.

Profusion Hub reserves the right to:

- Accept or decline any order;
- Limit order quantities;
- Refuse transactions suspected of fraud, abuse or unauthorised activity;
- Cancel orders where pricing, product or inventory errors have occurred.

An order shall only be deemed accepted once payment has been successfully processed and an order confirmation has been issued.

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5. Pricing & Payment

All prices displayed on the website are quoted in South African Rand (ZAR).

Prices may be amended without prior notice.

Payment must be received in full before any order is processed, manufactured, packed or dispatched.

Accepted payment methods are displayed during the checkout process.

Profusion Hub reserves the right to withhold shipment or service delivery until payment has been successfully verified.

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6. Shipping & Delivery

Profusion Hub currently delivers within South Africa.

Delivery timeframes are estimates only and may vary due to:

- Geographic location;
- Courier delays;
- Public holidays;
- Weather conditions;
- Operational circumstances beyond our control.

Risk in the products passes to the customer upon delivery.

Ownership of products shall transfer only once full payment has been received.

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7. Returns, Refunds & Exchanges

Returns, refunds and exchanges are governed by our separate Return, Refund & Exchange Policy.

Customers are encouraged to review this policy before placing an order.

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8. Intellectual Property

All content available on this website, including but not limited to:

- Logos;
- Brand names;
- Product names;
- Images;
- Graphics;
- Videos;
- Designs;
- Text;
- Layouts;
- Marketing materials;
- Digital assets;

are the exclusive property of Profusion Hub or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or exploited without prior written consent.

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9. User Conduct

Users agree not to:

- Use the website for unlawful purposes;
- Interfere with website functionality or security;
- Attempt unauthorised access to systems or data;
- Upload malicious software, viruses or harmful code;
- Misrepresent their identity or provide false information.

Profusion Hub reserves the right to suspend or terminate access where misuse is identified.

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10. Limitation of Liability

To the fullest extent permitted by applicable law, Profusion Hub shall not be liable for any:

- Indirect damages;
- Consequential damages;
- Incidental damages;
- Special damages;
- Loss of profits;
- Loss of business opportunities;
- Loss of data.

Profusion Hub’s total liability arising from any claim shall not exceed the amount paid by the customer for the relevant product or service.

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11. Product Use & Responsibility

Customers are responsible for ensuring that products are used in accordance with:

- Product instructions;
- Safety guidelines;
- Applicable laws and regulations.

Profusion Hub shall not be liable for damages arising from misuse, improper handling, unauthorised modification or use contrary to provided instructions.

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12. Third-Party Services & Links

This website may contain links to third-party websites, payment providers or service platforms.

Profusion Hub does not control or endorse third-party content and accepts no responsibility for their policies, services or practices.

Use of third-party platforms is at the user’s own risk.

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13. Privacy

The collection, use and protection of personal information are governed by our Privacy Policy.

By using this website, you consent to the collection and processing of information as outlined in that policy.

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14. Force Majeure

Profusion Hub shall not be held liable for delays or failures arising from events beyond its reasonable control, including but not limited to:

- Natural disasters;
- Floods;
- Fires;
- Pandemics;
- Labour disputes;
- Government actions;
- Utility failures;
- Transportation disruptions;
- Cybersecurity incidents.

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15. Amendments

Profusion Hub reserves the right to amend these Terms & Conditions at any time without prior notice.

Updated versions shall become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of any revised Terms & Conditions.

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16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website, products or services shall be subject to the exclusive jurisdiction of the South African courts.

By accessing this website, placing an order, or engaging with any products or services offered by Profusion Hub, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.